Pricing
Simple plans. Priced by your team.
Choose the plan that fits the number of people who need a login. Every module is included on every plan — the bigger your team, the lower the cost per user.
Bronze
Small parish councils
1–5 users
£49 /month
£588 / year · ex VAT
Works out at £9.80 / user with a full team
Everything a smaller council needs to retire the spreadsheets — at a price that fits an AGAR-exempt budget.
Book a demoMost popular
Silver
Mid-sized councils
6–20 users
£99 /month
£1,188 / year · ex VAT
Works out at £4.95 / user with a full team
The full suite for a busier office with more facilities, governance and residents to serve.
Book a demoGold
Large town councils
21–50 users
£199 /month
£2,388 / year · ex VAT
Works out at £3.98 / user with a full team
For large town councils running the lot — venues, open spaces, payments and a full governance load.
Book a demoEnterprise
The very largest town councils
50+ users
POA price on application
Billed annually · ex VAT
Bespoke per-user pricing
A tailored plan for the largest councils — multiple sites, complex governance and bespoke onboarding. We’ll build a price around your council.
Book a demoEach plan is a flat monthly fee for your whole band — you pay the same whether 11 or 20 people log in — so the per-user figure is simply what it works out at with a full team. Prices are per council, billed annually, excluding VAT, and you can move up a tier at any time. The very largest councils are priced on application.
Every plan includes
- A free 30-day trial to start — no card required
- Every module — nothing is locked behind an add-on
- Logins for your whole team (clerks, officers, councillors, volunteers)
- WCAG 2.2 AA accessibility
- Free data migration help to get you started
- Email support and built-in help guides
- Encrypted backups and a full audit trail
- Free updates — new features arrive automatically
Common questions
Is Town Desk a CRM for town and parish councils?
Yes. At its heart Town Desk is a council CRM and management system — a single contact book and ticketing backbone that tracks every resident enquiry, report and request, joined up with bookings, finance, governance and open spaces so nothing falls through the cracks.
Is Town Desk a council IT system we have to install and maintain?
No installation, no servers, no IT headache. Town Desk is a cloud IT system that runs entirely in your web browser — you sign in and your access level decides what you can see and do. We handle hosting, security, encrypted backups and free automatic updates, so a small council needs no in-house IT to run it.
How many users do we get?
Each plan covers a band of users: Bronze 1–5, Silver 6–20 and Gold 21–50, with Enterprise for 50+ users. Every login — clerks, officers, councillors and volunteers — counts towards your band, and you can move up a plan at any time as your team grows.
How is the price decided?
By the number of users you need, not by modules. Every plan includes every module, so the only thing that changes between tiers is how many people can log in. That keeps it simple to budget — and the more users you have, the lower the per-user cost. The very largest councils are priced on application.
Does Town Desk do our accounts?
No — and that’s deliberate. Town Desk handles spend approvals, reimbursements and online card payments, but full bookkeeping and AGAR are best left to dedicated accounts software. Town Desk runs happily alongside it.
Is it accessible?
Yes. Town Desk is built to WCAG 2.2 AA — the standard public bodies are legally required to meet — and ships with an accessibility statement you can adopt.
Do we need to install anything?
No. Town Desk runs entirely in the browser. There is nothing to install or maintain, and updates arrive automatically.
Can we try it first?
Absolutely. We offer a free 30-day trial so you can run Town Desk with your own council before committing. Book a demo and we’ll set you up.
Not sure which plan you need?
Tell us how many people need a login and we’ll confirm your plan — then set up a free 30-day trial.
Get in touch