Pricing
One price. Every module. No quote required.
Councils publish their spend, so we publish our prices. There are no tiers to be upsold into and nothing locked behind an add-on — every council gets the whole system, and the only thing that changes is how many people need a login.
Town Desk licence
£200 / month
Includes 5 users
The complete system — every module, for your whole council. Billed monthly.
Additional users
£20 / user / month
Add or remove any time
Only pay for the people who actually need a login. Change it yourself in Settings and your bill adjusts automatically.
Full access for 30 days. No card required.
What that means for your council
Whatever the size of your team, you get every module. Here’s the monthly cost at a few common team sizes.
| People with a login | How it’s made up | Per month |
|---|---|---|
| 5 users | Licence only | £200 |
| 8 users | Licence + 3 extra users | £260 |
| 12 users | Licence + 7 extra users | £340 |
| 20 users | Licence + 15 extra users | £500 |
Need a bigger team than this? The sum stays the same — £200 plus £20 for every user past 5.
Included as standard
- A free 30-day trial to start — no card required
- Every module — nothing is locked behind an add-on
- 5 users included, and more whenever you need them
- Clerks, officers, councillors and volunteers all use the same system
- WCAG 2.2 AA accessibility
- Free data migration help to get you started
- Email support and built-in help guides
- Encrypted backups and a full audit trail
- Free updates — new features arrive automatically
Common questions
Is Town Desk a CRM for town and parish councils?
Yes. At its heart Town Desk is a council CRM and management system — a single contact book and ticketing backbone that tracks every resident enquiry, report and request, joined up with bookings, finance, governance and open spaces so nothing falls through the cracks.
Is Town Desk a council IT system we have to install and maintain?
No installation, no servers, no IT headache. Town Desk is a cloud IT system that runs entirely in your web browser — you sign in and your access level decides what you can see and do. We handle hosting, security, encrypted backups and free automatic updates, so a small council needs no in-house IT to run it.
How many users do we get?
Your licence covers 5 users, and you can add as many more as you need for £20 each per month. Every login counts — clerks, officers, councillors and volunteers. You can add or remove users yourself at any time in Settings, and your bill adjusts automatically.
How is the price decided?
By the size of your team, and nothing else. Every council pays the same £200 a month for the whole system including 5 users, then £20 a month for each additional user. Nothing is priced per module, so a small parish council gets exactly the same features as a large town council — there is no tier to be upgraded into and no “request a quote” runaround.
Does Town Desk do our accounts?
No — and that’s deliberate. Town Desk handles spend approvals, reimbursements and online card payments, but full bookkeeping and AGAR are best left to dedicated accounts software. Town Desk runs happily alongside it.
Is it accessible?
Yes. Town Desk is built to WCAG 2.2 AA — the standard public bodies are legally required to meet — and ships with an accessibility statement you can adopt.
Do we need to install anything?
No. Town Desk runs entirely in the browser. There is nothing to install or maintain, and updates arrive automatically.
Can we try it first?
Absolutely. We offer a free 30-day trial so you can run Town Desk with your own council before committing. Book a demo and we’ll set you up.
See it with your own council’s data
Book a free, no-obligation demo and start your 30-day trial. We’ll help you bring your existing records across.
Book a demo