Everything your council office does, in one place

A ticketing backbone for every resident enquiry, report and request.

• Tickets routed to the right department with a full activity timeline
• Central contact book, including emergency out-of-hours trades (plumbers, electricians, locksmiths)
• Public QR codes you can print and put up in parks or toilets — residents scan to report a problem straight into your queue
• Average resolution-time analytics so you can prove your service standards

Run meetings, decisions and members the way the law expects.

• Reports & papers with a draft → review → approve → publish workflow
• Searchable decisions register linked back to the originating report
• Meetings with auto-populated attendance grids and per-councillor attendance %
• Councillors & register of interests — with a branded, printable Register of Members’ Interests
• Planning consultation responses with deadline tracking

Stay on the right side of statutory duties without the spreadsheet panic.

• FOI and Subject Access (DSAR) requests with automatic statutory deadline clocks
• Complaints handling following the NALC model procedure
• Risk register with likelihood × impact scoring for your AGAR
• Policy register with automatic renewal reminders to the responsible officer
• Append-only audit log of sign-ins, role changes, deletes and settings changes

Approvals, reimbursements and online card payments — without doubling as your accounts package.

• Spend requests with an approve / reject / paid workflow
• Reimbursement receipts with photo capture
• Take card payments online via Stripe for bookings, allotments and invoices
• Toilet-locking log that feeds a payroll summary
• Contract tracker for leases, SLAs and supplier contracts, with renewal and break-clause date reminders
• Community grant tracker — a public application form, award/decline decisions and printable outcome letters on your letterhead
• Deliberately not full accounting — it works alongside your bookkeeping software

Fill your venues and keep your assets safe and inspected.

• Venue bookings with double-booking prevention, recurring series and rate cards
• A public "request a booking" page that drops straight into your queue
• Asset register with inspection schedules, overdue detection and inspection history
• A failed inspection automatically flags the asset for repair
• Markets & events with pitch bookings (booked → invoiced → paid), a change-log and per-trader compliance checklists
• An interactive estate map showing your assets and areas colour-coded by condition

Allotments and cemeteries, fully managed with live maps.

• Allotments: plots, tenancies, public waiting-list applications and a plot map
• Cemetery & burials: grave register, interments and a searchable cross-register
• Exclusive Right of Burial deeds with grant, transfer, surrender and expiry
• Colour-coded grave and plot maps by status
• Grass-cutting register with cut frequency, a season schedule and drawn map areas
• Play areas with RoSPA-style inspections (routine, operational and annual) and overdue-action detection, plus a parks & green-spaces register

Town Desk Analytics — our flagship — plus one-click statutory packs and a friendly assistant who never goes on leave.

• ★ Town Desk Analytics: live, animated dashboards and trends across tickets, finance, allotments, assets and governance — filter by any period
• A widget dashboard — your whole office "at a glance"
• Branded, print-to-PDF statutory report packs and CSV exports, carrying your council’s logo, in seconds
• “Dave”, an AI help assistant, plus step-by-step guides for every feature
• Encrypted, passcode-protected data backups
• An installable mobile app, a weekly “Town Desk in Review” roundup, and guided “Show me” walkthroughs on every page

Your team directory and rotas, with the access controls that keep the right people in the right places.

• A master staff directory with roles, departments, photos and emergency contacts
• Staff rotas
• A five-tier access model (User → Super Admin) so people only ever see what they should
• Single sign-on through the MTC Portal — no separate password to manage