Everything your council office does, in one place

A ticketing backbone for every resident enquiry, report and request.

• Tickets routed to the right department with a full activity timeline
• Central contact book, including emergency out-of-hours trades (plumbers, electricians, locksmiths)
• Public QR codes you can print and put up in parks or toilets — residents scan to report a problem straight into your queue
• Average resolution-time analytics so you can prove your service standards

Run meetings, decisions and members the way the law expects.

• Reports & papers with a draft → review → approve → publish workflow
• Searchable decisions register linked back to the originating report
• Meetings with auto-populated attendance grids and per-councillor attendance %
• Councillors & register of interests — with a branded, printable Register of Members’ Interests
• Planning consultation responses with deadline tracking

Stay on the right side of statutory duties without the spreadsheet panic.

• FOI and Subject Access (DSAR) requests with automatic statutory deadline clocks
• Complaints handling following the NALC model procedure
• Risk register with likelihood × impact scoring for your AGAR
• Append-only audit log of sign-ins, role changes, deletes and settings changes

Approvals, reimbursements and online card payments — without doubling as your accounts package.

• Spend requests with an approve / reject / paid workflow
• Reimbursement receipts with photo capture
• Take card payments online via Stripe for bookings, allotments and invoices
• Toilet-locking log that feeds a payroll summary
• Deliberately not full accounting — it works alongside your bookkeeping software

Fill your venues and keep your assets safe and inspected.

• Venue bookings with double-booking prevention, recurring series and rate cards
• A public "request a booking" page that drops straight into your queue
• Asset register with inspection schedules, overdue detection and inspection history
• A failed inspection automatically flags the asset for repair

Allotments and cemeteries, fully managed with live maps.

• Allotments: plots, tenancies, public waiting-list applications and a plot map
• Cemetery & burials: grave register, interments and a searchable cross-register
• Exclusive Right of Burial deeds with grant, transfer, surrender and expiry
• Colour-coded grave and plot maps by status

Town Desk Analytics — our flagship — plus one-click statutory packs and a friendly assistant who never goes on leave.

• ★ Town Desk Analytics: live, animated dashboards and trends across tickets, finance, allotments, assets and governance — filter by any period
• A widget dashboard — your whole office "at a glance"
• Branded, print-to-PDF statutory report packs and CSV exports, carrying your council’s logo, in seconds
• “Dave”, an AI help assistant, plus step-by-step guides for every feature
• Encrypted, passcode-protected data backups