One joined-up system
Enquiries, bookings, allotments, cemeteries, finance and governance share one contact book, one audit trail and one login — so nothing falls between the gaps of separate tools.
About
Built for councils, not the other way round
Town Desk comes from time spent with real clerks and councillors — so it fits how a small council actually works, and does the whole job in one place.
Most council software was built one job at a time: a cemetery package here, a bookings tool there, a separate system for FOI, and a stack of spreadsheets holding the rest together.
It works — until something falls between the gaps, or you’re nickel-and-dimed for every extra module. Town Desk takes the opposite approach: one system for the whole office, sharing one contact book, one audit trail and one accessible interface. Every module is included for every council — the only thing that changes your price is how many people need a login.
It’s designed and built in the UK by MTC Group, with a local council helping shape it from the ground up.
Town Desk Live
12
Open enquiries
4
Bookings this week
7
Allotment list
38
Assets tracked
Enquiries resolved · 12 months ↑
1
system replacing a drawer of spreadsheets & tools
£200
a month for every module, including 5 users
AA
WCAG 2.2 accessibility, built in
7
modules covering the whole office
What we offer
Everything a council office does — in one place
Town Desk isn’t a single tool with bolt-ons. It’s a complete back-office, organised into modules that all speak to each other.
Customer service & enquiries
A ticketing backbone for every resident enquiry, report and request.
Democratic services
Run meetings, decisions and members the way the law expects.
Governance & compliance
Stay on the right side of statutory duties without the spreadsheet panic.
Finance & payments
Approvals, reimbursements and online card payments — without doubling as your accounts package.
Facilities & assets
Fill your venues and keep your assets safe and inspected.
Open spaces
Allotments and cemeteries, fully managed with live maps.
Analytics, reports & built-in help
Town Desk Analytics — our flagship — plus one-click statutory packs and a friendly assistant who never goes on leave.
How we do it best
Six things that set Town Desk apart
Plenty of products can store your data. Here’s how Town Desk goes further — and why councils choose it over buying a tool per job.
Everything included, no add-ons
Clerks, officers, councillors and volunteers all work in the same system, with every module included as standard and no hidden add-ons. Five users come with the licence and you can add more whenever you need them.
Accessible by law, by default
Built to WCAG 2.2 AA, the standard public bodies are legally required to meet — with an accessibility statement included. It’s the baseline, not an add-on.
Fair, transparent pricing
Councils publish their spend, so we publish our prices. £200 a month for the whole system including 5 users, then £20 for each extra login — every module included, no “request a quote” runaround and no surprise upsells.
Built & supported in the UK
Designed with real clerks and councillors, and shaped from day one with a local council. It runs in the browser — nothing to install, and updates arrive automatically.
We help you move in
Free migration help to bring your existing records across, step-by-step guides for every feature, and “Dave”, a built-in assistant who answers “how do I…?” on the spot.
What we believe
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Your whole team. Software should help your whole team work together — one system, one login each, everyone in the same place.
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Transparent pricing. Councils publish their spend — so we publish our prices.
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Accessible by default. Meeting the public-sector standard isn’t an add-on; it’s the baseline.
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Joined up. One place for the work means nothing slips through the cracks.
Want to see it for your council?
Book a free demo and we’ll show you Town Desk with examples relevant to you — then set up a free 30-day trial.
Get in touch